Introduction

Welcome to MyPhotoAlive.com. This Privacy Policy explains how MyPhotoAlive.com ("we," "our," or "us") collects, uses, shares, and protects your information when you access and use our website, MyPhotoAlive.com (the "Website"), and its related services (collectively, the "Services").

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our Services, you agree to the collection and use of information in accordance with this policy. This policy outlines what data we collect, why we collect it, how it is used, and the choices and rights you have regarding your information.

Our goal is to provide you with a secure, efficient, and personalized experience while safeguarding your information using industry-standard security practices.

1. Information We Collect

We collect information in several ways to provide and improve our Services.

A. Information You Provide Directly

• Account Information: When you register for an account, we collect your name, email address, and password.
• Content You Upload: We collect the images, photographs, and other media files that you upload to the Services for processing ("Your Content").
• Payment Information: When you purchase Credits or a subscription, our third-party payment processors collect your payment card information. We do not store this information on our servers.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, the contents of the message, and any other information you may choose to provide.

B. Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Services, such as the features you use, the number of Credits you consume, the frequency and duration of your activities, and other performance data.
• Device and Connection Information: We collect information about your computer or device, including your IP address, device type, operating system, and browser type.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information, helping us improve and personalize your experience.

C. Information Generated by Our Services

• Generated Content: We collect and store the AI-generated videos and animations that are created from Your Content.
• AI Processing Data: We collect metadata and technical characteristics derived from Your Content during the AI analysis and transformation process, such as your chosen customization preferences and styles.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: To create and manage your account, process transactions, and deliver the Generated Content you request.
• To Improve and Personalize Our Services: To understand how our users interact with the Services, troubleshoot issues, and develop new features and functionalities.
• To Train Our AI Systems: We may use Your Content and Generated Content to train and improve our artificial intelligence models. This data is always anonymized and aggregated before use, meaning it is stripped of any personally identifiable information.
• For Marketing and Promotional Purposes: As stated in our Terms of Service, we may use your Generated Content for marketing and advertising our Services. We will not use Your Content (the original files you upload) for this purpose without your explicit consent.
• To Communicate with You: To send you service-related updates, feature announcements, security alerts, and support messages.
• For Security and Fraud Prevention: To monitor for and prevent fraudulent, abusive, or illegal activity on our platform.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We are committed to protecting your privacy and do not sell your personal data to third parties. We only share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors and partners who perform services on our behalf, such as cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to safeguard your data and only use it for the purposes we specify.
• Legal Obligations and Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to respond to subpoenas, court orders, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred to the successor entity.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Services. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

You have certain rights regarding the personal information we hold about you. These rights include:

• Access and Update: You can review and update your account information at any time by logging into your account settings.
• Deletion: You may request the deletion of your account and personal data by contacting us. Please note that we may need to retain certain information for legal or legitimate business purposes.
• Object to Processing: You have the right to object to our processing of your personal data in certain circumstances.
• Data Portability: You have the right to request a copy of the personal data you have provided to us in a structured, machine-readable format.
• Withdraw Consent: Where we rely on your consent to process information, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at hello@myphotoalive.com.

7. Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information from our files as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

Email: hello@myphotoalive.com